KELLY FAMILY
Frequently Asked Questions
FAQ
How do I place an order?
Please contact us via our WhatsApp or LINE support channels, and we’ll guide you through the process. 😊
Do you ship overseas?
Yes, we ship worldwide. Shipping costs may vary depending on the destination.
How long does shipping take?
Since all products are made to order, the entire process (production + shipping) takes approximately 4-5 weeks. However, for popular items that are pre-produced, you may receive them within 2 weeks, depending on availability.
Are there price differences based on leather types?
- There is no price difference for Togo, Epsom, Swift, Clemence, or Mysore leather.
- Birkin Epsom Sellier has a $75 surcharge.
- Box calf requires an additional $150.
- Exotic leathers like Alligator, Ostrich, and Lizard have separate pricing.
Are there price differences based on colors?
No, the price remains the same regardless of the bag’s color. 😊
Can I order a product not listed on the website?
- You can customize listed models (e.g., Kelly, Birkin) in different colors, leathers, or hardware.
- However, we do not produce entirely new models (e.g., Jypsière, Herbag).
- If you have a request for a new model, let us know via our support channels! If there is enough demand, we may consider it. 😊
Where are the products made?
- Our team is based in China, and all products are manufactured there.
- China has the only well-developed infrastructure for producing high-quality replicas at this level.
- No other country can currently offer the same level of consistency and craftsmanship. 😥
